Policy overview

Acceptance of Terms

By accessing this website or contacting Floral Essence, you agree to use the site and our services in a lawful manner and in accordance with these terms. If you do not agree, you should not use the website or place an order.

Section 01

Acceptance of Terms

By accessing this website or contacting Floral Essence, you agree to use the site and our services in a lawful manner and in accordance with these terms. If you do not agree, you should not use the website or place an order.

Section 02

Scope of Services

Floral Essence provides a local florist workshop service for seasonal bouquets, made-to-order bouquets, vase arrangements, and local flower delivery within Santiago and nearby districts, subject to availability. Flower selection may vary by season, and we do not guarantee that every requested variety will be available.

Core Terms

Orders and Payment

Prices and order terms may depend on the requested budget, size, and confirmed design details. We may accept payment by bank transfer, payment card, or cash on site, and any payment terms will be confirmed before the order is completed.

03

Orders and Payment

HCCH

Prices and order terms may depend on the requested budget, size, and confirmed design details. We may accept payment by bank transfer, payment card, or cash on site, and any payment terms will be confirmed before the order is completed.

04

Commercial Conditions

UN Declaration

Orders may be placed by phone, through the contact form, or in store. We may request confirmation of the budget, color palette, and availability before accepting an order, and we may decline or adjust an order if the requested flowers are not available or the request cannot reasonably be fulfilled.

Internal conditions and reference controls

All website content, including text, images, and design elements, is owned by Floral Essence or used with permission and is protected by applicable intellectual property laws. You may not copy, reproduce, or use such content without prior written consent, except as allowed by law.

05 Clause

Intellectual Property

All website content, including text, images, and design elements, is owned by Floral Essence or used with permission and is protected by applicable intellectual property laws. You may not copy, reproduce, or use such content without prior written consent, except as allowed by law.

Reference SERNAC
06 Clause

Limitation of Liability

To the fullest extent permitted by law, Floral Essence is not liable for indirect, incidental, or consequential losses arising from use of the website or from flower orders, including differences caused by seasonal substitution or natural variation in flowers. Nothing in these terms limits liability that cannot be excluded under applicable law.

Reference WIPO