This privacy policy explains how Floral Essence handles personal data when you use pufatol.lol, send an inquiry, or place a flower order. It applies to our florist workshop services in Santiago and nearby districts and covers the information we need to respond, prepare arrangements, and operate the site.
Depending on how you use the site, we may process your name, email address, phone number if you provide it, inquiry message, and service preferences. We also process limited technical data such as server request metadata and browser or device information to keep the site working and secure.
We receive personal data when you contact us through the form, by email, by phone, or in person. We also generate some technical data automatically when you browse the site or submit a form.
We use essential cookies needed for site operation and cookies that remember privacy preferences. We do not confirm the use of analytics or marketing cookies on this site.
You can manage cookies through your browser settings and, where available, through the site’s privacy preference tools. If you disable certain cookies, some parts of the site may not function as intended.
We use personal data to answer inquiries, confirm bouquet requests, discuss budget and color preferences, check availability, arrange payment, and coordinate studio pickup or local delivery. We also use technical data to keep the site secure, deliver pages correctly, and maintain basic site functions.
We may use service providers that help with technical delivery, website security, or contact form handling. These parties should receive only the information needed to perform their role and are expected to use it for that purpose alone.
We may share personal data if required to comply with law, respond to a valid legal process, protect our rights, or address a security issue. We do not state that international flower delivery or unrelated third-party sharing is part of our service.
Privacy rights lifecycle
You may ask to know what data we hold about you, request correction of inaccurate information, and ask for deletion where the law allows it. You may also object to certain processing or ask us to limit use in situations recognized by applicable law.
To exercise a privacy right, send a clear request using one of the contact methods listed in this policy. We will review the request, confirm what we can do under applicable law, and respond within a reasonable time.
We retain personal data for the period needed to answer your request, complete an order, maintain business records, and meet legal obligations. When data is no longer needed, we delete it or make it anonymous where that is appropriate.
If we make material changes to this privacy policy, we will update the page and use reasonable means to draw attention to the change when appropriate. The version in force is the one published on the site at the time you review it.
